Complaints Policy

Hyperbots Inc. Fintech and AI in Finance CPE Programs

National Registry of CPE Sponsors | Effective Date: September 18, 2025

Complaint Submission

Participants may submit complaints regarding CPE programs through the following

channels:

Primary Contact


Name: Kurt Srivastava

Email: support@hyperbots.com

Phone number: +1 302-342-7440

Mailing Address: 8 The Green, Suite R Dover, DE 19901, USA


Business Hours: Monday-Friday, 8:00 AM - 5:00 PM ET

Complaint Categories

We address complaints related to:


  • Program content quality or accuracy

  • Instructor performance or behavior

  • Technical issues with delivery platforms

  • Administrative errors or billing disputes

  • Facility or accommodation concerns

  • CPE credit reporting discrepancies

Resolution Process

Step 1: Initial Response (within 2 business days)


  • Acknowledgment of complaint receipt

  • Assignment of tracking number

  • Initial assessment and information gathering


Step 2: Investigation (within 5 business days)


  • Review of program materials and records

  • Consultation with relevant staff members

  • Gathering of additional information if needed


Step 3: Resolution (within 10 business days)


  • Written response with findings and proposed resolution

  • Implementation of corrective actions when appropriate

  • Follow-up to ensure participant satisfaction

Escalation Process

If unsatisfied with the initial resolution:


  • Complaints may be escalated to the Program Director

  • Final appeals are reviewed by senior management

  • External mediation options will be provided when appropriate


Visit: https://www.nasbaregistry.org/cpas/complaints

Policy Owner: Rajeev Pathak | Approved by: Mike Vaishnav

Next Review: September 18, 2026


Complies with NASBA Registry standards for CPE sponsor complaint resolution

procedures.